Return & exchange policies


To return or exchange an item, contact us within 7 days of reception of your order. Ship it back to us within 7 days to the address that will be provided to you. Shipping fees are at the customer’s charge.

In the case of a return, if the article is in good condition, we will proceed to a refund. Please not that the initial shipping fees are not refundable.

If you wish to exchange an article, we will refund the item from your initial order once received and you will be able to place a new order on the website.

We do not accept returns for item purchased on clearance, on promo, pre-order or custom made. These items are all final sale.

To cancel your order, contact us within 24hours of your purchase.

FINAL SALE: Exfoliating sponge, makeup remover pads, on sale/promo items, personnalisez or custom made orders, items in the “last chance” section, merino wool blankets, and tote bags.